It has been my pleasure to preside as Chair of your Board of Directors this past year.
As a policyholder of Cayuga Mutual you have placed your trust in a Company that is more than a provider of Insurance on your assets.
With the purchase of a policy, you also become a member. As a member you can choose, if elected, to represent other policyholders as a director who oversees governance of the company.
You also become a member of a Company that takes pride in supporting the communities in which it serves to provide a healthy and sustainable environment both physically and socially for all to live.
This has been another year of challenge for the management, staff and agents at Cayuga Mutual as they continued to work and provide service to its policyholders despite restrictions placed on everyone by covid. Drilling deeper, there as also realignment of executive and management roles with a focus on enhanced customer experience. We also welcomed the following new employees to our staff team this year. Myles Tonnies, Jaden Brownell, Jahanvi Prajapati, and Jacquie Baker.
Financially, we were successful with solid underwriting and modest investment returns. However, operating costs continue to rise with buffered net revenue.
Thank you to all our policyholders, management, staff and agents for your continued support and the resulting success at Cayuga Mutual.