Due to the COVID-19 pandemic, we are entering unchartered territory when it comes to, well, pretty much everything! This includes your insurance coverage with Cayuga Mutual Insurance.

To help you navigate these uncertain times, we’ve put together the most frequently asked questions that people have asked regarding their mutual insurance policies.

Q: What are your current office hours?

A: While our office hours have changed to 8:30 am to 2:00 pm, we are enforcing a strict no visitors policy at this time. Most of our agents are currently working remotely and are still available via email or telephone during our normal business hours of 8:30 am to 4:30 pm.

If you need to contact the office, feel free to do so through our website, e-mail or give us a call at 905-772-5498.
If you need to make a payment, you can do so through our website or through your financial institution.

Q: If I have claims, can I still do things like get my car fixed of roof repaired, for example?

A: At this stage, the answer is yes, you can proceed with these repairs. However, you should know that repairs/services may be delayed and the claims process will be slower than usual.

To report a claim between 8:30 am and 4:30 pm please call 905-975-0578.
For emergency claims outside of these hours please call our toll-free number at 1-866-410-1226.
To report a claim online click here.
To report a claim on the mobile app click the Make a Claim button.

Q: What if I need a copy of my policy?

A: Our agents are available during normal business hours, but you can also access your policies and payment schedules through our Client Portal and mobile apps for Apple (iOS) and Android. Speak to your agent about how you can get access.

Q: What if I need a copy of my auto liability (pink) slip?

A: We are fully eSlip ready so your auto liability slip can be delivered electronically. For physical copies, please note that there might be a delay as we have a minimal amount of staff at the office to process requests.

Q: What if I have a loss prevention inspection scheduled?

A: All non-urgent loss prevention inspections will be postponed or amended to exterior inspections only. Our loss prevention department will contact you to make the appropriate arrangements.

Q: How would you manage an existing policyholder who volunteers at local grocery stores, making deliveries of groceries to those not leaving their homes?

A: We will continue to provide coverage for clients volunteering to deliver groceries or other necessities.

Q: How would you manage existing policyholders who make deliveries for restaurants for compensation?

A: No coverage would be provided, as this is not a class of business we have ever covered (e.g. pizza delivery, Uber Eats, Skip the Dishes).

Q: How would you manage existing policyholders who volunteer to make deliveries for restaurants for no compensation? What if they are being compensated mileage only?

A: We would continue to provide coverage for clients making deliveries on a volunteer basis, even when receiving compensation for mileage.

Q: Can I still book the community room?

A: Unfortunately, no. We have cancelled all current bookings and will not be taking any new bookings for our community room until further notice.

Still have a question we haven’t answered here? Contact our office and we will make sure you get the answer you’re looking for.