Complaint
Resolution

Cayuga Mutual Insurance Company strives to maintain the highest standard of service for our policyholders. We encourage all policyholders to contact their agent who will address any questions or concerns or to contact the company’s management team at 905-772-5498 or 1-800-567-3381.

If the policyholder’s questions or concerns are still not addressed, the policyholder may contact Cayuga Mutual’s Ombudsman, Stephen Quinn by email (squinn@cayugamutual.com) or by phone at 905-772-5498 or 1-800-567-3381.

Cayuga Mutual Insurance Company will make every effort to resolve any issue in a fair and reasonable manner. Should the policyholder feel the need to obtain further assistance, he/she may contact:

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street, P.O. Box 85
Toronto, Ontario M2N 6L9
Phone: 1-800-668-0128
TTY: 1-800-387-0584
Fax: 1-416-590-7070
Email: contactcentre@fsco.gov.on.ca

Address & Business Hours

23 King Street West
Cayuga, ON N0A 1E0
Monday, Tuesday, Thursday and Friday
8:30 AM to 4:30 PM
Wednesday
8:30 AM to 6:00 PM
Excluding Statutory Holidays

Telephone Numbers

Local: (905) 772-5498
Toll Free: (800) 567-3381
Fax: (905) 772-3921

Claims (During Business Hours)
Local: (905) 772-5498
Toll Free: (800) 567-3381

Claims (Outside of Business Hours)
Toll Free: (866) 410-1226