Cayuga Mutual Insurance Company strives to maintain the highest standard of service for our policyholders. We encourage all policyholders to contact their agent who will address any questions or concerns or to contact the company’s management team at 905-772-5498 or
If the policyholder’s questions or concerns are still not addressed, the policyholder may contact Cayuga Mutual’s Ombudsman, Stephen Quinn by email (firstname.lastname@example.org) or by phone at 905-772-5498 or 1-800-567-3381.
Cayuga Mutual Insurance Company will make every effort to resolve any issue in a fair and reasonable manner. Should the policyholder feel the need to obtain further assistance, he/she may contact:
Financial Service Regulatory Authority of Ontario (FSRA)
25 Sheppard Avenue West, Suite 100
Toronto, Ontario M2N 6S6
Toll Free: 1-800-668-0128
Online Complaint Submission Link . Fill out the PDF here