COMPLAINT RESOLUTION Cayuga Mutual Insurance logo

Cayuga Mutual Insurance Company strives to maintain the highest standard of service for our policyholders. We encourage all policyholders to contact their agent who will address any questions or concerns or to contact the company’s management team at 905-772-5498 or

If the policyholder’s questions or concerns are still not addressed, the policyholder may contact Cayuga Mutual’s Ombudsman, Stephen Quinn by email ( or by phone at 905-772-5498 or 1-800-567-3381.

Cayuga Mutual Insurance Company will make every effort to resolve any issue in a fair and reasonable manner. Should the policyholder feel the need to obtain further assistance, he/she may contact:

Financial Service Regulatory Authority of Ontario (FSRA)
25 Sheppard Avenue West, Suite 100
Toronto, Ontario M2N 6S6
Telephone 1-416-250-7250
Toll Free: 1-800-668-0128

Online Complaint Submission LinkFill out the PDF here